Job Description

Our client is a full service staffing and recruiting firm with nationwide service capabilities that specializes in light/skilled industrial, engineering, and operations professionals. They are dedicated to understanding the unique skills that companies require. They are family oriented and the company has that feel as well. They are small enough that their employees know the managerial staff. They care about their employees and are not just a number.

As the Branch Sales & Operations Manager you will be responsible for three to four recruiters in the Phoenix, AZ office. You will be generating new business while growing existing accounts, reaching out to past customers, and the ability to sell nationally.

Responsibilities:

• New business development through cold calling, canvassing, prospecting and knocking on doors generating contingent and direct hire business within light industrial, professional, office/admin and engineering verticals.
• Identify, research and qualify prospective customers
• Present solutions, negotiation of contracts and close/secure new service contracts
• Will have flexibility to sell all lines of business, e.g. light industrial, professional, office/admin and engineering securing contract-hire and direct hire positions
• Up-selling and mushrooming existing accounts
• Build relationships with multi-site locations to secure additional sites locally or multi-state
• Collaborate with recruitment team, remove obstacles, take skilled talent to market
• Ability to ask questions to identify prospect pain points, develop solutions and gain detailed information to provide recruiting team
• Partner with operations teams to ensure attractive pay rates and profitability
• Ensure the branch office staff understands the company objectives, client target market, and client requirements; provide the necessary information to achieve those objectives
• Emphasize the importance of ensuring client information is processed in a timely and accurate manner to avoid delays on job orders
• Confirm the office staff has the necessary tools and client information they need to satisfactorily service clients
• Communicate regularly with the office staff to assess the progress of work and action plans to ensure client orders are being properly filled
• Manage the Profit and Loss (P&L) of the branch office; define and evaluate future projections
• Manage all facets of the branch operations including, but not limited to, recruiting, interviewing, hiring, training, assigning, transportation (if applicable), client invoicing and billing
• Supervise the branch office staff, including temporary employees. Ensure the overall workplace environment is organized, and has the necessary equipment and supplies
• Ensure the branch office staff and temporary employees adhere to the company and client work policies, including required dress codes, GMP’s, conduct, etc.
• Work closely with clients and branch office staff to ensure payroll is submitted to the Corporate office accurately and timely for processing
• Ensure the company Risk Management program is administered timely and accurately, including timely post accident/injury reporting and investigation paperwork and adherence to the modified duty program
• Maintain cost control of overall branch operations by managing staff overtime, preventing unbillable hours, cost effective office expenses, and reducing workers’ compensation costs
• Continuous client communication by making client visits, emailing, or calling the client
• Oversee the application process and ensure adherence to all applicable federal, state, and local regulations, and company policies
• Confirm timely response and completion of unemployment claims related to branch office
• Delegate duties to branch office personnel to ensure completion of objectives and client satisfaction
• Encourage positive communication with all branch office personnel across all departments
• Conduct disciplinary action when appropriate and document; seek assistance from Human Resources
• Collaborate with Director of Operations regularly to discuss and identify areas for improvement, make recommendations, or review overall performance of branch operations
• Interface regularly with sales associates, follow-up or provide leads, attend required meetings with clients or potential clients
• Identify and resolve branch operational issues or employee relations problems effectively and immediately; seek additional guidance from Director of Operations or Human Resource as needed
• Perform all other additional duties and projects as assigned

Qualifications :

• 2-5 years staffing industry experience
• Demonstrated success securing new business within the staffing industries, preferably within multiple verticals
• Experience and success calling on and securing all size of accounts including large onsite and VMS business
• Consultative sales approach selling on service
• Excellent verbal and written communication skills
• Able to make quick, reasonable, and professional decision
• Efficient, organized, and multi-tasker
• Ability to manage employees in a fast-paced environment
• Attention to detail and ability to be flexible
• Remarkable customer service and operations skills
• Able to work independently and within a team
• Proficient with Microsoft Office, including Outlook and Word

Compensation & Benefits:

• Client Ownership
• Medical/Dental/Vision
• 401k (discretionary contribution)
• LTD
• STD
• Health savings plan
• Birthday off
• Company Christmas party
• Sales trip
• Commission paying 8%-28% of GP year one then paying 6%-20% for life of accounts

Job Tags

Similar Jobs