Job Description
Job Title: Home-Based Bookkeeper/Customer Service
Location: Remote
Job Type: Full-Time/Part-Time Available
We are looking for a highly organized and detail-oriented
Home-Based Bookkeeper/Customer Service to support our team with scheduling, data entry, administrative tasks, and customer service. This position requires someone who thrives in a fast-paced environment, has excellent communication skills, and is adept at managing multiple tasks efficiently. You’ll be responsible for helping our clients have a smooth and enjoyable travel experience by handling various administrative functions.
Key Responsibilities:
- Scheduling & Calendar Management : Coordinate and schedule appointments, meetings, and travel arrangements for executives and clients. Ensure calendars are up-to-date and free of scheduling conflicts.
- Data Entry & Database Management : Accurately enter and update client information, travel details, and logistical data into our systems. Ensure all records are kept up-to-date and easily accessible.
- Client Support & Communication : Provide top-tier customer service via email, phone, and chat. Assist clients with inquiries about their travel itineraries, changes to bookings, and other related services.
- Travel Assistance : Help clients with simple travel-related tasks such as booking accommodations, flights, car rentals, and suggesting dining or leisure options based on preferences.
- Travel Documentation : Prepare and send clients the necessary travel documentation, including itineraries, tickets, confirmation emails, and other related materials.
- Problem Resolution : Address customer concerns or issues promptly and professionally, ensuring the client’s experience remains positive and smooth.
- Task Coordination : Assist with day-to-day administrative tasks, such as preparing reports, organizing meetings, and managing internal communications between teams.
- Follow-Up : Check in with clients post-trip to gather feedback on their experience and assist with any follow-up needs or changes for future trips.
Benefits:
- Competitive Pay : Competitive salary based on experience.
- Flexible Schedule : Enjoy the benefits of working remotely with flexible hours to support work-life balance.
- Growth Opportunities : Opportunity to grow within a dynamic company and take on new responsibilities.
- Training & Development : Ongoing professional development and training to help you succeed in your role.
- Collaborative Team : Be part of a supportive, remote team that values communication, teamwork, and innovation.
Basic Qualifications:
- Experience : Experience in administrative, assistant, or customer service roles. Experience with travel-related tasks or data entry is a plus.
- Tech-Savvy : Proficiency with office software (Microsoft Office, Google Suite) and familiarity with customer service platforms, project management tools, and databases.
- Organized & Detail-Oriented : Strong ability to manage multiple tasks simultaneously with a keen attention to detail.
- Excellent Communication Skills : Clear and professional written and verbal communication. Ability to effectively communicate with clients and team members across various platforms.
- Problem-Solving Skills : Ability to think on your feet and resolve issues efficiently and professionally.
- Customer Service Focus : A passion for providing exceptional service and going above and beyond to meet client needs.
- Remote Work Experience : Previous remote work experience is preferred, with the ability to manage your time and tasks independently.
Job Tags
Full time, Part time, Work experience placement, Remote job, Work from home, Flexible hours,