Job Description

Job Title: UX Designer

Location: Albany, NY (Onsite)

Duration: 2 Years (with an option for a 1-year extension)

Key Responsibilities:

• UX/UI Design & Research: Develop wireframes, prototypes, user journey maps, and personas to enhance user experience.
• User-Centered Solutions: Collaborate with product managers, developers, and educational administrators to define and implement innovative UX solutions.
• Process Improvement: Identify and streamline administrative workflows to improve efficiency.
• Usability Testing: Conduct user research and A/B testing to validate design decisions and enhance functionality.
• Data-Driven Design: Utilize data analytics to assess usability, user engagement, and opportunities for digital enhancement.
• Adherence to Standards: Ensure designs align with brand guidelines, accessibility standards (WCAG 2.1), and industry best practices.
• Collaboration with PMO: Work with Project Management Office (PMO) teams to maintain project timelines, ensure tool adoption, and support risk mitigation.
• Stakeholder Engagement: Act as a liaison between departments, SUNY campuses, and external vendors to ensure project requirements are met.

Required Qualifications:

• 7+ years of UX design experience in higher education, government, or corporate projects.
• Strong expertise in wireframing, prototyping, UI design, and usability testing.
• Experience with user research methodologies, accessibility standards (WCAG 2.1), and UX best practices.
• Proficiency in UX/UI tools (Figma, Adobe XD, Axure, UXPin, or similar)
• Strong understanding of business process improvement and data-driven decision-making.
• Knowledge of data analytics and its application in user experience design.
• Familiarity with PMO methodologies, risk assessment, and project management tools.
• Excellent communication skills with the ability to present UX solutions to stakeholders.

Preferred Qualifications:

• Experience working on education administrative systems.
• Strong understanding of digital transformation in education.
• Familiarity with enterprise IT systems, CRM, or student management systems
• Knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus.

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